Cancellations
Because our technicians have reserved their time for you, please provide 48 hours’ notice for adjustment or cancellation of any service, and 5 days’ notice for cancellation of a group or party in order to avoid cancellation charges that may occur due to lost business opportunities.

If your appointment is cancelled less than 48 hours prior to the scheduled appointment time, a 50% cancellation fee may apply. If you miss your appointment without cancelling it, a 100% no-show fee may apply.

Arrival Time
If you are running late for an appointment by 10 minutes or more, we’ll do everything we can to accommodate your service. However, if your visit cannot be shortened to the remaining time available, the no-show guideline above may apply.

For spa services, your arrival time will be 15 minutes prior to your scheduled service to give you time to get a locker, change into a robe and slippers, and fill out any necessary forms for your service. Relax and enjoy our complimentary water, tea, and coffee. Punctuality ensures that your services will start on time and that they can be performed in full.

Cell Phones
We ask that you respect other guests by silencing or turning off your cell phone so that everyone can indulge in their Terramé experience. Thank you for your consideration of all of our guests.

Age Requirement
18 years of age

At Terramé, we love children. However, the spa and salon are where our guests can come to escape the everyday world. Please make babysitting arrangements before your appointment so that you can enjoy your experience at Terramé without any worries. Due to insurance and safety considerations, children will not be permitted in the spa or salon areas without an appointment. Additionally, a parent must accompany any client under the age of 18 receiving a spa or salon service.

Sanitation
In keeping with our commitment to cleanliness, safety, and hygiene, we sanitize our equipment before each service so that every client’s experience is performed in a safe, sanitary environment.

Hydrotherapy
When enjoying our hydrotherapy treatments, you must wear a bathing suit. We provide free disposable spa treatment wear for women. What matters most is that you feel happily relaxed and completely at ease.

Valuables
Please leave your valuables at home. We regret that we cannot be responsible for loss of personal belongings.

Satisfaction Guaranteed
All of our services and products are designed for your enjoyment. If you are ever less than pleased or if we fail to meet your expectations, let us know right away so that we may correct the problem. We welcome all of your suggestions and rely on them to help us improve our services for your enjoyment.

Gratuities
You may want to leave a gratuity for your service provider. The recommended range is between 15% and 30% of the service amount. However, the amount is up to your discretion. Gratuities can be paid with cash, credit and debit cards, or Terramé gift cards. Cash gratuities can either be given to your service provider directly or left when you check out for your service.